Support
Support centre
Everything you need to keep your Kuduwave testing accurately - manuals, calibration, training, answers to common questions, and a direct line to our technicians.
How can we help?
Find what you need
Manuals
The current Kuduwave Instructions for Use, and an archive of earlier revisions.
OpenCalibration
What is included in a calibration and how to book one, in South Africa or the USA.
OpenHelpdesk
Talk to a technician by WhatsApp, phone, SMS or email.
OpenFAQs
Quick answers on the headset, the software, your patient data and cleaning.
OpenTraining
Training videos, free one-on-one online training and the proficiency assessment.
OpenSoftware
Install or update the software that runs your Kuduwave.
Open
Complaints and incidents
Something went wrong? Tell us.
The Kuduwave is a medical device: complaints and incident reports are how we keep it safe. If you think a Kuduwave has caused harm, or could have caused harm, to a patient or a user, stop using it and report it to us straight away. Ideas and feature requests are welcome too - they go through the same page.
Have these ready
- The serial number of the headset
- The software name and version you are using
- What happened, and when
- Any error message (a screenshot helps)
Please do not send patient names or identifiable test results by email or WhatsApp. Describe the problem instead and we will ask for what we need through a secure route.
Talk to us
Our support team
Technicians, engineers and medical professionals support every Kuduwave. If you bought through a distributor, they are your first point of contact - and if you are not sure who that is, contact us and we will connect you.
Still need help?
Send us a WhatsApp message or an email, or book an online session with a product specialist.